March 5, 2021 March 5, 2021It’s the deviants that make the difference – Interview with Gary David and Adam GamwellWARNING! Today’s interview is not like the regular interviews you would normally find here. This episode of the Punk CX podcast is a bit of an […]
January 20, 2012 January 20, 2012The Greatest Customer Service Strategyphoto credit: elyse patten Following on from my last post and the theme that it started to explore, I would like to present to you a […]
March 20, 2010 March 20, 2010Customer retention: How do you make your customer waiting experience sticky?This is a story about customer retention when faced with queuing. If you are like me then I really don’t like waiting or queues. I think […]