January 20, 2012

The Greatest Customer Service Strategy

photo credit: elyse patten Following on from my last post and the theme that it started to explore, I would like to present to you a […]
March 20, 2010

Customer retention: How do you make your customer waiting experience sticky?

This is a story about customer retention when faced with queuing. If you are like me then I really don’t like waiting or queues. I think […]