customer churn

May 30, 2014

Not having contracts equalises our relationship with our customers – Interview with John Marick of Consumer Cellular

#77931835 / gettyimages.com Today’s interview is with John Marick, the co-founder and CEO of Consumer Cellular, a fast-growing and awarding winning provider of cell (mobile) phones […]
November 15, 2013

Smart proactive customer service that delivers results – Interview with Jim Dicso of SundaySky

Today’s interview is with Jim Dicso, President and Chief Revenue Officer of SundaySky, which has pioneered technology that allows firms to deliver personalised videos to their […]
October 17, 2012

Improve customer loyalty by ditching surveys and solving problems, including the silent ones

I was going through some old bookmarked and saved articles whilst thinking about what to write today and came across: The Customer Aggravation Index: Predicting Customer […]