Today’s interview is with Jim Dicso, President and Chief Revenue Officer of SundaySky, which has pioneered technology that allows firms to deliver personalised videos to their customers in real-time. This allows firms to lower costs, increase engagement and grow revenues. Jim agreed to talk to me about the cool things that SundaySky are doing with SmartVideo, particularly in the area of proactive customer service.
This interview follows on from my recent interview: Doing Well, Doing Good And Learning The Lesson Of The Orangutan – Interview with Ken Olisa of Restoration Partners – and is number eighty one in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Here are the highlights of the interview with Jim:
About Jim (taken from his SundaySky bio)
Jim Dicso is President and Chief Revenue Officer of SundaySky. Prior to joining SundaySky, Jim was executive vice president of sales and services at LivePerson, a SaaS-based provider of real-time online customer engagement solutions. During his tenure, LivePerson business solutions revenue grew from $17M to $96M and operating earnings grew from $2M to $30M. While at LivePerson, he built the enterprise sales organization from scratch and led the extended sales and service organization in developing and executing the go-to-market strategy while also leading the introduction of new business models to scale the business. Prior to LivePerson, Jim held multiple sales leadership roles in his two years at Witness Systems and eight years at Parametric Technology Corporation (PTC), including a four-year assignment in the UK and Europe. Prior to that, Jim served in a variety of sales positions over four years with Xerox Corporation.
At SundaySky, Jim drives the go-to-market strategy, sales execution, business development and revenue growth for SundaySky to support the growing market demand for the company’s solution. Mr. Dicso received a B.S. in Electrical Engineering from Villanova University.