social crm

January 29, 2014

Choosing and comparing CRM software? – Pointers from the crowd.

Recently, I was asked to write a review for Nimble, a social CRM provider, on The purpose of the review was that the G2crowd site […]
May 17, 2013

Customer engagement, social CRM and cool tools for professional services firms – Interview with Mark Bower

Today’s interview is with Mark Bower, co-founder and CTO of CubeSocial, who are developing and have launched some cool products in the social CRM and customer […]
November 30, 2012

CRM, social media, social business and the future – Interview with Jon Ferrara of Nimble

Recently, I spoke to David Meerman Scott in Inbound marketing is about instant communications and creating content – Interview with David Meerman Scott. To follow that […]
June 17, 2011

Social CRM, Customer Centric and Agile Business:Interview with Laurence Buchanan

This is the twelfth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]