August 8, 2014

Should ‘Net Easy’ be your new customer service metric – Interview with Nicola Millard of BT

#452369131 /  Today’s interview is with Nicola Millard, Customer Experience Futurologist at BT, where she heads up customer insight & futures with BT Technology, Service […]
May 24, 2013

Customers, customer service, customer experience and crystal balls – Interview with Dr Nicola Millard of BT

Today’s interview is with Dr Nicola Millard, a customer experience futurologist with BT, who does have a crystal ball but says it doesn’t work! However, she […]