July 15, 2016

Turning ex-offenders into customer service heroes

When talking about customer service exploits, we often hear the same names coming up again and again. Names like Zappos, Southwest Airlines, Nordstrom, Ritz Carlton, Disney […]
June 21, 2016

Great service comes from doing things upside down – Interview with John Timpson

Today’s interview is with John Timpson CBE, Chairman of Timpson’s the UK and Ireland’s leading retail service provider of shoe repairs, key cutting, watch repairs, engraved […]