Business development

June 29, 2020
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Maintaining a consistent customer experience in a transition to a new normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing. That is […]
June 12, 2020
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Up to 90% of digital data is not used. What sort of society accepts 90% waste? – Interview with Gerry McGovern

Today’s interview is with Gerry McGovern who is the founder and CEO of Customer Carewords and the author of six books on all things digital, content, […]
June 7, 2020
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Which business models will thrive in a post-COVID world

This is a guest post by Kayleigh Alexandra, a writer for Micro Startups. Trying to predict the economic future is a fruitless task. The truth is, […]
April 7, 2020
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Customer experience is more than f***ing metrics – Interview with Sydney Brouwer

Today’s interview is with Sydney Brouwer, a customer experience speaker, author and masterclass leader. However, this one is a little different as this time Sydney turns […]