Business development

July 9, 2021
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Ineffective communication is a silent killer of customer service performance – Interview with Dorian Stone of Grammarly Business

Today’s interview is with Dorian Stone, General Manager of Grammarly Business, who oversees all operations for Grammarly’s integrated business solution. Grammarly is a cross-platform, cloud-based, AI-enabled, […]
April 30, 2021
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Crushing complexity and keeping customer outcomes front and centre – Interview with Don Schuerman of Pega

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Marketing at Pegasystems. Don joins me today to talk about customer experience and […]
December 8, 2020
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Have you got what it takes to be a phoenix in the new, never normal?

Back in February, I had the pleasure of talking to Mark Curtis, Chief Client Officer at Fjord and Head of Innovation for Accenture Interactive about their recently published […]
November 10, 2020
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How can you relate to B2B customers when they more ‘hidden’ from you than before? – Interview with Jeroen Corthout of Salesflare

Today’s interview is with Jeroen Corthout who is the co-founder and CEO of Salesflare, an intelligent CRM that has been built specifically for smaller businesses selling […]