Mark Smith

January 10, 2020
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7 Customer-experience-related predictions for 2020

At this time of year, we usually see a slew of trend prediction pieces. As a rule, I don’t like them and don’t like writing them. […]
October 16, 2017
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Delivering a great customer experience is not really a technology challenge any more – Interview with Mark Smith

Today’s interview is with Mark Smith, President of Kitewheel, which is the world’s only cloud-based Customer Journey Hub designed for innovative agencies and brands looking to […]
August 15, 2014

Improve customer experience by surveying your customers quicker – Interview with Mark Smith of ContactEngine

Today’s interview is with Dr Mark Smith who is CEO and co-founder of ContactEngine, a multi-channel, interactive contact engine, whose cloud based software helps their clients […]