Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) technology that delivers real-time […]
Queues and their management are a perennial problem for businesses. They’re not much liked by customers either. However, aims and initiatives to try and make them […]
Talking with a customer experience leader at a high-tech manufacturing firm the other day, we got to talking about how they often find it difficult to […]
Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]