May 24, 2023 May 24, 2023The state of customer engagement: Progress, work to be done and a delicate balanceAny regular readers of my posts here on Forbes will probably have realised by now that I am partial to a bit of research and, in […]
July 25, 2020 July 25, 2020A quest to make technology emotionally intelligent – Interview with Rana el Kaliouby of AffectivaToday’s interview is with Rana el Kaliouby, CEO of Affectiva, an emotion measurement technology company that grew out of MIT’s Media Lab. Affectiva has developed software […]