Customer Expectation

May 25, 2018
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What post channel customer experience means for your contact center?

This is a guest post by Katie Sekelsky, graphic designer at VHT. There is a revolutionary shift underway regarding customer expectation, and it’s called the post […]
March 26, 2015

Is customer service going to get worse before it gets better?

View image | gettyimages.com A company’s ability to deliver excellent customer service is increasingly becoming a source of competitive advantage. However, two recently released UK studies […]