April 11, 2017
Data center

Bringing together disparate data sources is key to creating stand out customer experiences – Interview with Dave O’Flanagan of Boxever

Today’s interview is with Dave O’Flanagan, CEO & Co-Founder at Boxever, a data science and customer intelligence technology company that helps airlines, travel companies and others […]
October 11, 2011

British Airways and using suppliers to deliver your customer experience

photo credit: sebastien.barre As some of you may have noticed (or not) I was away on holiday last week and we flew back into the UK […]