legal services

April 17, 2014

When will Direct Line join the UK’s magic circle?

Regulatory changes in the UK legal market have allowed supermarket chain The Co-operative, haulage company Eddie Stobart and insurance provider Direct Line to adopt alternative business […]
October 31, 2012

Service innovation is the key to avoiding extinction – Interview with Mitch Kowalski on the future of the legal industry

Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll […]
March 22, 2012

Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are to prosper

Law firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]