Providing Feedback

September 27, 2016

The benefits of surveying your customers at the point of experience – Interview with Lee Evans of SurveyMe

Today’s interview is with Lee Evans, the Chief Executive Officer & Founder of SurveyMe, a fast, flexible and closed-loop approach to receiving, recording and rewarding ‘Point […]
March 3, 2015

Are you making it hard for your customers to give you feedback? – Interview with Gizlo

Today’s interview is with Eetu Raudas, Eemeli Ahonen and Kalle Ek of Gizlo, a software company from Finland that connects retailers and individual shop owners to […]
June 11, 2014

The art of persuasion – How to solicit customer feedback

Customer reviews are priceless. They provide bosses with honest feedback about their business, lifting the lid on low standards and lacklustre staff members. By analysing these […]