March 15, 2020
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Stay focused on what your customers really need. Not what you think they need

In December of last year I was contacted by the folks at PARTTEAM & OEMKIOSKS, a Portuguese technology company who manufacture multimedia kiosks, self-service equipment, digital […]
March 9, 2020
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Corporate transformation will soon switch from digital to purpose – Interview with Mark Curtis of Fjord

Today’s interview is with Mark Curtis, Chief Client Officer at Fjord (part of Accenture Interactive). Mark joins me today to talk about Fjord’s new Trends 2020 […]
July 17, 2019

Is social media the next frontier for improving customer experience?

In early May, Sprout Social released their 2019 Index which looks at the state of, use, challenges and relevance of social media. The main findings of […]
September 28, 2018

Why B2B sales people need to be concerned about customer experience – Interview with Will Barron

Today’s interview is with Will Barron, host of the very popular Salesman Podcast at But, for a change, this is Will interviewing me for his […]