November 17, 2020
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140 leaders share the lessons they learned during the pandemic – Interview with Joseph Michelli

Today’s interview is with Joseph A. Michelli, Ph.D., C.S.P., an internationally sought-after speaker, author, and organizational consultant. Joseph joins me today to talk about his new […]
September 16, 2020
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Why we are building the Women In CX community – Interview with Clare Muscutt

Today’s interview is with Clare Muscutt who is recognised as one of the most prominent and valued millennial voices in CX, an international consultant, keynote speaker […]
August 7, 2020
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Lessons learned from the move to remote working – Interview with Dean Robison of ServiceNow

Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of […]
March 15, 2020
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Stay focused on what your customers really need. Not what you think they need

In December of last year I was contacted by the folks at PARTTEAM & OEMKIOSKS, a Portuguese technology company who manufacture multimedia kiosks, self-service equipment, digital […]