March 17, 2012

Honesty and transparency with clients and prospects builds better retention and loyalty

photo credit: dandelionfourteen This is the second of a series of interviews with CEOs that were included in a book I wrote in late 2010 called […]
November 26, 2010

If we are not willing to be honest as customers how can we expect businesses to get better?

Today I wanted to tell you a story about customer surveys. Normally, I write about how I think many businesses either don’t survey their customers enough, […]