March 17, 2012 March 17, 2012Honesty and transparency with clients and prospects builds better retention and loyaltyphoto credit: dandelionfourteen This is the second of a series of interviews with CEOs that were included in a book I wrote in late 2010 called […]
November 26, 2010 November 26, 2010If we are not willing to be honest as customers how can we expect businesses to get better?Today I wanted to tell you a story about customer surveys. Normally, I write about how I think many businesses either don’t survey their customers enough, […]