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August 19, 2014

Going the Extra Mile: How to Use Twitter to Boost Customer Satisfaction

#81386693 / gettyimages.com When Amazon began testing one-hour delivery times with remote-controlled drones, it was clear that customer expectations of “fast” in the 21st Century had […]
August 2, 2013

Helping customers, standing out, being human and telling stories through blogging – Interview with Mark Schaefer

Today’s interview is with Mark Schaefer, one of the most acclaimed and accomplished marketing consultants in America as well as being a best selling author. He […]
November 5, 2012

Influence marketing, Klout, social scoring and why they are important – Interview with Mark Schaefer

Following on from my recent interview, Service innovation is the key to avoiding extinction – Interview with Mitch Kowalski on the future of the legal industry, […]
October 3, 2012

Social customer service can make your business more customer focused – Interview with Joshua March, Conversocial

Following on from my recent interview, Spread the love – Interview with Alexis Dormandy of LoveThis.com, today I’m very excited to share with you an interview […]