net promoter

August 11, 2017
five hand

Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates

Asking customers for feedback is an essential part of the improvement process for any business and, I’m pleased to say that, many companies now do ask […]
March 6, 2017
Obsessed

Creating a customer obsessed culture and going from NPS -4 to +80 – Interview with Amy Downs of Lifesize

Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class video, audio, & web conferencing […]
July 24, 2015

Should you fire, rate or educate your customers?

At the end of 2014, Fred Reichheld, Bain Fellow, Author and Creator of the Net Promoter System, suggested that one of the big ideas of 2015 […]
September 10, 2014

Would NPS be better if its scale only had three numbers?

#175277918 / gettyimages.com A question I have been asking myself recently is: Would Net Promoter Score (NPS) be better if it’s scale only had three numbers? […]