March 5, 2021 March 5, 2021It’s the deviants that make the difference – Interview with Gary David and Adam GamwellWARNING! Today’s interview is not like the regular interviews you would normally find here. This episode of the Punk CX podcast is a bit of an […]
July 9, 2014 July 9, 2014Customer Relations – learn to look as well as listenThis is a guest post from Jennifer Welford, Small Business Team – Accounts and Legal. ‘Ethnography’ is one of those obtuse marketing words, like ‘psychographic’ or […]