Emotional Intelligence

February 20, 2017

Using AI and EQ to build emotional connections with customers at scale – Interview with Joshua Feast of Cogito

Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) technology that delivers real-time […]
April 13, 2012

The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond Philosophy

Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
April 10, 2012

Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer Service

It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work […]
October 8, 2010

How you think about complaints will determine how you deal with them

How we think and feel about things can go a long way to explaining how we behave. For example, if you don’t like sales or networking […]