Emotional Intelligence

July 25, 2020
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A quest to make technology emotionally intelligent – Interview with Rana el Kaliouby of Affectiva

Today’s interview is with Rana el Kaliouby, CEO of Affectiva, an emotion measurement technology company that grew out of MIT’s Media Lab. Affectiva has developed software […]
February 20, 2017

Using AI and EQ to build emotional connections with customers at scale – Interview with Joshua Feast of Cogito

Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) technology that delivers real-time […]
April 13, 2012

The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond Philosophy

Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
April 10, 2012

Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer Service

It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work […]