Customer Expectations

August 19, 2022
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Customer neglect is real and needs to be managed, as do customer expectations

Eng Tan and Daniel Rodriguez, the CEO and CMO of Simplr, respectively, have a theory. In their 2021 book: Experience is Everything, they say that customer neglect is on the […]
August 19, 2014

Going the Extra Mile: How to Use Twitter to Boost Customer Satisfaction

#81386693 / When Amazon began testing one-hour delivery times with remote-controlled drones, it was clear that customer expectations of “fast” in the 21st Century had […]