January 27, 2020
Today’s interview is with John Seddon, an occupational psychologist, author and Managing Director of Vanguard, a consultancy company he formed in 1985 and the inventor of […]
January 24, 2020
In a recent conversation with Jeanne Bliss, a fellow observer, author and advisor on how businesses grow through customer focus and experience, we mused that among […]
January 20, 2020
Today’s interview is with Rohit Bhargava, a trend curator, founder of the Non-Obvious Company, and the author of six best selling business books including the Wall […]
January 17, 2020
This is a guest post by Yaryna Myrka, Content Marketing Assistant and Author at Rioks. When it comes to launching a new product or leveraging the […]
January 13, 2020
Today’s interview is with Abinash Tripathy, Founder and Chief Strategy Officer of Helpshift, which provides an AI-powered conversational platform that companies use to resolve service issues […]
January 10, 2020
At this time of year, we usually see a slew of trend prediction pieces. As a rule, I don’t like them and don’t like writing them. […]
January 7, 2020
Today’s interview is with David Meerman Scott, an internationally acclaimed business strategist, author, entrepreneur, advisor to emerging companies, and public speaker. David joins me today to […]
January 3, 2020
As we embark on the journey that is 2020, I wanted to start my blogging year with a story that was told to me a number […]
December 23, 2019
Today’s interview is with Sandra De Zoysa who is the Group Chief Customer Officer of Dialog and the Chairperson of the Digital Customer Experience Expert Working […]
December 20, 2019
I’m not sure if I told you or not but the original concept for the Punk CX book was going to be a 7’ x 7’ […]
December 12, 2019
Today’s interview is with Lord Mark Price, who is the founder of engaging.works, an author, speaker, Chair of the Fairtrade organisation, Member of the House of […]
December 7, 2019
I’m proud to say that I have now been blogging on this site for just over ten years. The first post went live in late 2009 […]
December 3, 2019
Today’s interview is with Katherine LaVelle, Managing Director and North America Lead for Talent & Organization at Accenture Strategy. Katherine joins me today to talk about […]
November 29, 2019
Over the last couple of months, Amazon has been running TV advertisements promoting the fact that the public can book a tour at one of eight […]
November 25, 2019
Today’s interview is with Joseph A. Michelli, a best-selling author, internationally sought-after speaker and organizational consultant. Joseph joins me today to talk about his new book: […]
November 20, 2019
Recently I took a flight from London to the U.S. for work. Before getting to the airport, I made sure I had checked in online and […]
November 15, 2019
Today’s interview is with Steve Morrell who is the Managing Director of ContactBabel, a provider of high-quality research and analysis to the UK & US contact […]
November 13, 2019
It’s a common occurrence that as companies scale one of the biggest challenges that they face is staying close to their customers. HubSpot, a provider of […]
November 9, 2019
Today’s interview is with Tom van der Lubbe, the Co-Founder of Viisi NV, a Dutch financial services company that offers customized mortgage advice and solutions. Tom […]
November 4, 2019
I’m sure many of you have had the experience of trying to help a friend or family member solve a technology problem over the phone. I […]
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- staff retention
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- staffing service
- Stan Phelps
- stand out
- standing out
- Starbucks
- start
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- Stay Ahead
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- Stefanie Amini
- step by step guide
- Stephan Aarstol
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- Stickiness
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- Stijn Eulaerts
- stock market
- Stop Being Creepy
- Store Reviews
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- Story
- Story Driven
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- strategic
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- strategy business
- strength
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- strong
- stronger
- study
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- Subscription Business
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- success
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- Success Plan
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- Susan Ganeshan
- susanne jacobs
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- Swati Kungwani
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- switching costs
- syed hasan
- SYPartners
- System
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- tail wagging
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- talk
- talker
- talking to customer
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- target market
- targets
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- team
- team building exercises
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- team gb
- team sky
- Teams
- Teamsupport
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- Ted Coine
- Telenet
- telephone tree
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- temkin
- Tenacity
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- tescos
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- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- the best
- the big
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- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
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- The Fortune Cookie Principle
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
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- the link
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- the next
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- the team
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- Thinkers50
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- [24]7
May 27, 2010
Ever Heard of Dr. Paddi Lund and His Referral Only Business? It was about five years ago that I learned about Dr. Paddi Lund and his […]
June 9, 2010
This is a guest post from Christine Livingston. She is a coach and writer, who helps professional people wanting to work and live on their own […]
September 1, 2010
Employee engagement is one of the key elements of building a successful and thriving business. It’s the bed-rock of getting things done, great customer service, repeat […]
September 1, 2010
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