In the middle of December, I published a predictions piece called 11 Customer-Experience-Related Predictions For 2021. While I stated that I don’t really like writing prediction pieces, […]
Today’s interview is with Stacy Sherman, Head of Customer Experience (CX) & Employee Engagement at Schindler Elevator Corporation and Founder of DoingCXRight. Stacy joins me today […]
Recently, I had the pleasure of both presenting at and listening in to several sessions at the recent Calabrio C3 Connect conference. That allowed me to […]