Employee engagement

June 30, 2021
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We’re going 100mph. But, we have no rules of the road and we need them – Interview with Ben Pring of Cognizant

Today’s interview is with Ben Pring, who is the head of thought leadership at Cognizant, co-founded and leads Cognizant’s Center for the Future of Work, and […]
June 25, 2021
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Is your employee engagement strategy right for 2021?

This is a guest post from Shandel McAuliffe, Head of Content at Cezanne HR. A lot of businesses probably haven’t had much time to review their […]
June 17, 2021
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The emerging landscape of service

Almost a year ago, at Pega’s iNspire event, I watched a presentation by Jeff Nicholson, VP of CRM Product Marketing at Pega, and Paul Greenberg, a […]
June 1, 2021
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Three ways that organizations are under utilizing AI in their customer experience

Over the last 12 months, we have seen a surge in investment in Artificial Intelligence (AI) enabled customer self-service technologies as brands have put in place […]