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- psd2
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- save a million hours
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- science
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February 28, 2021
February 28, 2021
Over the last few months in between client work, podcasting and writing I’ve also been beavering away on a project with a bunch of other folks. […]
February 19, 2021
February 19, 2021
In the middle of December, I published a predictions piece called 11 Customer-Experience-Related Predictions For 2021. While I stated that I don’t really like writing prediction pieces, […]
January 21, 2021
January 21, 2021
Today’s interview is with Stacy Sherman, Head of Customer Experience (CX) & Employee Engagement at Schindler Elevator Corporation and Founder of DoingCXRight. Stacy joins me today […]
January 16, 2021
January 16, 2021
Recently, I had the pleasure of both presenting at and listening in to several sessions at the recent Calabrio C3 Connect conference. That allowed me to […]