Employee engagement

January 4, 2022
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A glimpse into 2022: How can contact centres plan ahead?

This guest post by Dave Hoekstra, a Product Evangelist at Calabrio, reflects on lessons learned by contact centres in 2021 and offers a glimpse into 2022, […]
December 21, 2021
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Genesys is aiming to transform not only customer experience but employee experience too 

I recently attended Genesys’ Analyst & Influencer Summit, an event that connected me with leaders at Genesys, and their partners and customers. I don’t attend that […]
December 13, 2021
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Introducing Punk XL Part Two – Interview with Karen, Sandra De Z, Richard, Sandra T and Ari

Today’s podcast interview, like last week’s, is different. Last week I shared the first part of a two-part conversation about a new book project: Punk XL, […]
December 6, 2021
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Introducing Punk XL – Interview with Serena, Lara, Amy, Joyce, Oisin and Tom

Today’s podcast interview is different. Here’s how it is different: It’s Part 1 of a two-part conversation about a new project. Part 2 will be released […]