good customer service

September 22, 2017

Cut half of your meetings to engage more with customers

This is a guest post from Kevan and Alan Hall, authors of a new book: Kill Bad Meetings. In 23 years of working with organisations around the […]
August 5, 2016

5 Small businesses with killer customer service (and what you can learn from them)

This is a guest post by Meredith Wood who is the Head of Content and Editor-in-Chief at Fundera. If you own a small business, your biggest […]
September 28, 2015

A different way to achieve a single view of the customer

There was an article in May of this year on that talked about the single view of the customer and how it is 20-year old […]
January 23, 2015

Proactive customer service will pay back ten fold – Interview with Matt Lautz of Corvisa

View image | Today’s interview is with Matt Lautz, President and CIO of CorvisaCloud, a provider of call centre software and a cloud based enterprise […]