customer relationship

November 29, 2022
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Time, customer experience and driving retention and growth – Interview with Katie Christian of Calendly

Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today […]
October 25, 2022
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The killer combination: Customer success, happiness and the right technology – Interview with Prashanth Krishnaswami of Zoho

Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me […]
September 30, 2022
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Customer experience isn’t about experience at all. It is about relationships – Interview with James Dodkins of Pega

Today’s interview is with James Dodkins, CX Evangelist at Pegasystems. James joins me today to talk about some new research that Pega has just conducted, some […]
September 9, 2022
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Customer success professionals should focus on net revenue retention (NRR) to prove ROI – Interview with You Mon Tsang of ChurnZero

Today’s interview is with You Mon Tsang, the founder and CEO of ChurnZero, which helps subscription businesses fight churn with a real-time customer success platform. You […]