customer relationship

April 28, 2023
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Why customer empathy is key to ensuring the older generation have a seamless digital banking experience

This is a guest post by Michelle Huff, Chief Marketing Officer at UserTesting. With many physical bank branches closing, customers are forced to migrate to digital […]
March 1, 2023
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Let your people be the humans they’ve spent all their life training to be – Interview with John Sills of The Foundation

Today’s interview is with John Sills, Managing Partner at the customer-led growth company, The Foundation. John joins me today to talk about his new book (The […]
November 29, 2022
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Time, customer experience and driving retention and growth – Interview with Katie Christian of Calendly

Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today […]
October 25, 2022
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The killer combination: Customer success, happiness and the right technology – Interview with Prashanth Krishnaswami of Zoho

Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me […]