customer relationship

February 7, 2021
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The power of personalised videos to drive engagement at all stages of the customer journey – Interview with Matt Barnett of Bonjoro

Today’s interview is with Matt Barnett, Papa Bear at Bonjoro, a mobile and web based application that lets you send personalised videos at every stage of […]
February 2, 2021
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Why creating empathy in your customer service is so hard

In the summer of 2019 I published a new book called Punk CX. It came about due to my frustration with the lack of progress with […]
January 28, 2021
CX Leader of the Year

From an award winning chef to CX Leader of the Year 2020 – Interview with James Scutt of the Post Office

Today’s interview is with the winner of the MyCustomer 2020 CX Leader of the Year competition: James Scutt, Head of Customer Experience Strategy and Deployment, Post […]
December 5, 2020
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The secrets behind tapping into your customer’s imagination – Interview with Chip Bell

Today’s interview is with Chip R. Bell, a keynote speaker and consultant in customer loyalty and service innovation as well as a 24 time author of […]