customer relationship

May 25, 2021
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Why the future of customer experience lies in the present

I remember flying from London to Barcelona five years ago to speak at a conference. On entering the departure lounge, I was notified that the plane […]
May 7, 2021
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Improving the customer experience of a FMCG category through a pandemic – Interview with Jan Kodadek

Today’s interview is with Jan Kodadek is the Digital Lead for the Sexual Wellbeing category at Reckitt. Jan joins me today to talk about the massive […]
April 23, 2021
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Customers are like chameleons – Interview with Professor Michael R. Solomon

Today’s interview is with Michael Solomon, PhD who is Professor of Marketing in the Haub School of Business at Saint Joseph’s University in Philadelphia and the […]
March 24, 2021
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Are your irrational fears holding back your customer and employee experience efforts?

Please take a moment and cast your mind back to how many people and businesses used to talk about ideas and practices before becoming commonplace. Can […]