Digital Transformation

October 20, 2023
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The five barriers to digital transformation and a roadmap to overcome them – Interview with David Rogers

Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the […]
August 14, 2023
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When it comes to customer experience transformation, technology isn’t the problem

I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been held in person for four years, and […]
June 26, 2023
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Purposefully designed experiences don’t happen by accident – Interview with Deborah Battaglia of Assurant

Today’s interview is with Deborah (Deb) Battaglia, Senior Vice President, Customer Experience at Assurant, Inc, a global B2B2C Fortune 300 company that provides risk management and […]
May 17, 2022
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The biggest digital transformation trends in 2022 and beyond

This is a guest post by Natasha Bougourd, a Senior Copywriter at Mediaworks. In the early months of the pandemic, businesses accelerated their adoption of digital […]