December 31, 2018
Recently, I had the privilege of interviewing Seth Godin about his new book: This Is Marketing: You Can’t Be Seen Until You Learn to See, which […]
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- management
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- Mandisa Makubalo
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- Marsha Wright
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- mindset
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- Missed Delivery
- mission in a bottle
- Mistakes
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- Mit
- Mitch Joel
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- ML
- mobile application
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- moment of truth
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- Motion
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- Pain Quotidien
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- Pal's Sudden Service
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- pandemic
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- partnership
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- PARTTEAM & OEMKIOSKS
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- Pascal Van Opzeeland
- passenger experience
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- Pat Carrigan
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- patient experience
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- patrick barwise
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- Pay Increase
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- people talking
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- perceive
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- Performance
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- permission marketing
- Persado
- Persona
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- personal responsibility
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- personalisation
- personalisation at scale
- personality
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- personalized marketing
- Pet Products
- Peter A. Hunter
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- Peter Hunter
- Peter Kim
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- Peter van der Putten
- Pets At Home
- Phil Barden
- Phil Lewis
- philosophy
- phone
- Phone Apps
- phone calls
- Phone Conversation
- Phone Service
- phrases
- Piece of Cake
- Piece of Cake Moving and Storage
- Pierce Buckley
- pillars
- Pim De Morree
- Pink Goldfish
- pipelinersales.com
- pitfalls
- Pitney Bowes
- places
- Planning
- Play
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- Player Experience
- Plum Voice.
- podcast
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- Point Scale
- political brands
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- politics of the united kingdom
- Poly AI
- poor customer service
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- Popular Channels
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- Post Office
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- Powerhouse
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- Practical Guide
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- pragmatism
- Prashaant Huria
- Prashanth Krishnaswami
- Prediction
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- Predictive Analytics
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- Preferred Channel
- Premier League
- prepaid mobile phone
- pret
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- pricing
- primacy effect
- Principality
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- Priyomes
- proactive
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- Proactivity
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- Process
- Process Fabric
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- ProdecureFlow
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- profanity
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- Programmatic Marketing
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- Promises
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- Property
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- Prophet
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- psd2
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- Purpose
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- Puzzel
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- Quality
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- Qualtrics
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- quarters
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- question
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- queue
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- queueing theory
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- Quiq
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- Rabbie Burns
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- racism
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- Radical Innovation
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- RAIN
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- Ray Biggs
- reach
- Ready
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- Real Time Feedback
- rear view mirrors
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- rearview mirrors
- Rebecca Martin
- reboot
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- recent interview
- Recession
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- Reckitt
- recognition
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- Recruiting Methods
- Recruitment
- Red Goldfish
- Reduce Turnover
- referral
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- referrer
- refers
- reflections
- regal.io
- Reinvention
- relation
- relations
- relationship
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- relationships
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- Relative Attractiveness
- relay race
- relevance
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- renew
- repeat business
- report
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- reputation
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- Requesting Feedback
- research
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- research report
- Resolution revolution
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- resource
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- response rates
- responsetek
- Responsibility
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- Rest
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- retail
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- Revenue Growth
- Reverb.com
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- revolution
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- riad dar mimouna
- ricardo semler
- Rich Communication Services
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- roaming
- Rob Brown
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- Robotics Technology
- robust network
- rock climbing
- rockstar cx
- rocky howard
- Roger Beadle
- Roger Dooley
- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
- Ron Secrist
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- root cause
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- Rory Sutherland
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- Roxie Strohmenger
- RPA
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- rule
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- Running
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- saas
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- Sabio
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- sacred cows
- Sales
- Sales And Marketing Software
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- Salesflare
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- Sam Boonin
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- Sample Size
- sampling
- san antonio
- Sandra De Zoysa
- Sandra Thompson
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- Sanish Mondkar
- Sanjay Brahmawar
- SAP
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- Sara Richter
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- Satish Barot
- save a million hours
- SCA
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- science
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- Scott Addington
- scott gould
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- Scourie
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- search
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- Sebastian Henkes
- See You Tomorrow
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- Semafone
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- seth
- seth godin
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- Sexual Wellbeing
- shackled by the skills gap
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- showrooming
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- Simple Ideas
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- simples
- SimpleTiger
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- simplicity index
- simplification
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- siri
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- Sitespect
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- skill
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- smartphone
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- sme
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- social
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- Sol
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- solution
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- Some Tips
- sonic branding
- sons of maxwell
- sort your brain out
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- speedcommunications
- Spich
- Spitch
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- statistical survey
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- Staycity
- Stefan Thomke
- stefan topfer
- Stefanie Amini
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- step by step guide
- Stephan Aarstol
- Stephanie Nerlich
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- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
- Stop Being Creepy
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- Story
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- strategic management
- Strategic Planning
- strategies
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- Stratifyd
- strength
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- strong
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- structured data
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- success
- Success Hacker
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- Sue Duris
- SugarCRM
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- sustainability
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- sweet selection
- swimming against the tide
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- System
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- Teamsupport
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- telephone tree
- telephony
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- temkin
- Tenacity
- term
- tesco
- tescos
- testimonials
- Text Messaging
- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Power of Instinct
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thomas Laird
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
- tim drake
- Tim Pickard
- time
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- time money
- Timetrade
- timing
- Timpson
- Tinypulse
- Tip
- tips
- Tk Maxx
- TMAC
- To A Louse
- Toa Technologies
- Todd Eby
- todd olson
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- Tom Fishburne
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- Tom Peters
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- Tony Bates
- Tony Fadell
- Tony Hsieh
- Top Tasks
- Total User Experience
- Touchpoint
- Tove Kjellén
- Tower Magazine
- Tower Paddle Boards
- township
- Toxicity
- Traditional Marketing
- Traditional Marketing Methods
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- Training
- training company
- Transavia
- transformation
- Transformation Project
- transformational leadership
- translation
- transparencies
- transparency
- transparent
- transport
- travel
- treat
- treats
- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
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- Trustpilot
- TrustRadius
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- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
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- Twilio
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- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
- Uk Market
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- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- Unilever
- united airlines
- united breaks guitars
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- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
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- Unorthodox Ventures
- Unruly Media
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- using social media
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- VoA
- VoC
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- Voice Of The Customer
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- Volatility
- Voxpro
- Voyo Popovic
- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
- wait customers
- waiting
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- well being
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- What Customers Hate
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- When Everyone Leads
- when to ask for
- Whisky
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- white papers
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- who is
- Why Customers Leave
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