Building Customer Loyalty

May 26, 2017
five hand

Five customer experience insights from T-Mobile, Patagonia, Mozilla, WeTransfer and Work & Co

I was lucky enough to attend Collision, a tech and start up conference in New Orleans just over a week ago. Now, a pure tech and […]
October 19, 2016

Over 50% of a customer’s experience is driven by how they feel – Interview with Colin Shaw

Today’s interview is with Colin Shaw, Founder and CEO of Beyond Philosophy™, a global customer experience consultancy. Colin joins me today to talk about his new […]
June 5, 2016

How the best brands build lasting customer loyalty

A few weeks ago I was lucky enough to be invited to get involved with CX Week, a free and online event organised by Qualtrics to […]
February 8, 2013

Some customer service research just makes me want to scream

Sometimes I read things and I just want to scream! Recently, I was browsing some of my regular reading sources when I came across this: New […]