Customer Journeys

December 8, 2014

Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic

Today’s interview is with Daniel Lind, Head of Business Development at Qmatic, a company who through its software and hardware is helping organisations manage their online […]
July 24, 2014

The big list of little things that destroy your customer experience

#476846413 / In February, I published an article called The Little Things That Destroy Your Customer Experience. The article suggested that we often spend too […]
April 4, 2014

Customer experience requires a new type of responsive leader – Interview with Sid Banerjee of Clarabridge

Today’s interview is with Sid Banerjee, CEO of Clarabridge, a leader in the Customer Experience Management (CEM) space, particularly when it comes to helping firms mine […]