Customer Contact

May 11, 2018
Customer experience

We all want to be ‘world-class’ but what does that mean and what role does speed and efficiency play?

I often get asked ‘what does world-class service mean?’ To answer the question, I tell people that I think it is helpful to break the question […]
January 29, 2015

Why Relying Only On Reactive Customer Service Is No Longer Good Enough

Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 1 Over the course of the last year, I’ve written a few times […]