customer relationship management

September 29, 2023
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What data skills can actually help CX Punk Rockers?

This is a guest post by Akin Arikan, the author of Customer Experience Analytics and Multichannel Metrics. Adrian points out that “CX should not be reduced […]
March 31, 2023
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Enjoy a slice of customer data analytics Pi(e)

This is a guest post from Jim Davies, Chief Experience Officer (CXO) at Calabrio. There is an infinite amount of data in contact centres but what […]
March 28, 2023
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As people, we don’t need personalization, we need humanization – Interview with Paul Greenberg

Today’s interview is with Paul Greenberg, the founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services, including CRM, […]
January 20, 2023
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7 Customer experience related predictions for 2023

For the last four years, in and around December, I have compiled a set of customer experience-related predictions for the coming year. For each article, I […]