customer relationship management

December 20, 2021
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CRM systems are not designed with users, and particularly sales users, in mind – Interview with Justin Vaillancourt of Dooly

Today’s interview is with Justin Vaillancourt is the Chief Technology Officer and co-founder of Dooly, a CRM automation software provider that is making the use of […]
November 5, 2021
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CRM is not just about technology; it’s actually about relationships – Interview with Victoria Wejchert of Kinship

Today’s interview is with Victoria Wejchert, who is the founder and CEO of Kinship, a contact management app that makes it easy to store and act […]
September 1, 2021
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The top frustrations of customers and agents are the same – Interview with Jeff Nicholson of Pega

Today’s interview is with Jeff Nicholson, Global Leader, CRM Strategy for Pega, where he heads up the company’s CRM market strategy and vision worldwide. Jeff joins […]
June 5, 2021
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The lost child of customer experience (CX) is taking action – Interview with Jason Grier of Reputation

Today’s interview is with Jason Grier, the Chief Customer Officer of Reputation, a leading business-to-business online reputation management and customer experience management company. Jason joins me […]