customer relationship management

July 28, 2020
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COVID-19 and changes in behavior: why you must relearn your customers

This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting.  Although the world is always in a state of change, you’d be forgiven […]
July 6, 2020
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How to get started mining contact center interactions

This is a guest post from Julie Miller, vice president of product marketing for Clarabridge.   Customer centricity and optimization are top of mind for many […]
June 29, 2020
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Maintaining a consistent customer experience in a transition to a new normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing. That is […]
December 3, 2019
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Pathfinder customers and employees are demanding more of senior leaders – Interview with Katherine LaVelle of Accenture

Today’s interview is with Katherine LaVelle, Managing Director and North America Lead for Talent & Organization at Accenture Strategy. Katherine joins me today to talk about […]