Customer Metrics

June 5, 2021
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The lost child of customer experience (CX) is taking action – Interview with Jason Grier of Reputation

Today’s interview is with Jason Grier, the Chief Customer Officer of Reputation, a leading business-to-business online reputation management and customer experience management company. Jason joins me […]
April 4, 2016

Moving from product to customer centricity, the Mercedes Benz USA story – Interview with Joseph Michelli

Today’s interview is with Joseph A. Michelli, Chief Experience Officer at The Michelli Experience, an internationally sought-after speaker, best-selling author, and organizational consultant. Joseph joins me […]