Service Strategy

February 19, 2015

How to implement an effective proactive customer service strategy

View image | gettyimages.com   Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 3 This is the last article in a […]
February 7, 2015

Where to find proactive customer service opportunities

Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 2 Previously in Why Relying Only On Reactive Customer Service Is No Longer […]
January 29, 2015

Why Relying Only On Reactive Customer Service Is No Longer Good Enough

Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 1 Over the course of the last year, I’ve written a few times […]
November 14, 2014

Proactive customer service drives customer loyalty – Interview with Stew Bloom of Aspect

Today’s interview is with Stew Bloom, CEO of Aspect, who help enterprise contact centres deliver their customer experiences across every channel through their software platform. Stew […]