Today’s interview is with Stew Bloom, CEO of Aspect, who help enterprise contact centres deliver their customer experiences across every channel through their software platform. Stew joins me today to talk about proactive customer service and why proactive customer service drives customer loyalty.
This interview follows on from my recent interview: Social leadership and why the C-Suite has to go social – Interview with Ted Coiné and Mark Babbitt – and is number 124 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Highlights of my interview with Stew:
About Stew (taken from his Aspect bio)
Stew’s dedication to reinventing the customer experience via the convergence of information and technology drives Aspect’s corporate purpose of building customer-company relationships.
Before joining Aspect in August of 2012, Stew served as CEO of Escalate Retail prior to its acquisition by RedPrairie Corp. Previous to Escalate, he held positions including CEO for GERS Retail Systems, vice president, Americas Technology Services for Capgemini, and senior vice president for strategy consultancy Mainspring, prior to its IPO and subsequent acquisition by IBM. Stew was formerly a partner with Ernst & Young Management Consulting and a leader of its Center for Technology Enablement, following E&Y’s acquisition of DSSI, where he was co-founder. At E&Y he served market leading enterprises in technology strategy.
In addition to Aspect, he serves on the Board of Directors for Infor, was the former Executive Chairman of Symon Communications (now RMG Networks), and Leopard Communications (now Ogilvy) and is a member of the Business Advisory Council for the College of Business Administration at Loyola Marymount University in Los Angeles where he co-chairs the Career Development committee.
Don’t forget to say Hi to Aspect on Twitter @AspectSoftware.