AI

April 19, 2021
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What the democratisation of artificial intelligence (AI) means for customer experience – Interview with Matthew Nolan of Pega

Today’s interview is with Matthew Nolan, the head of Product Marketing for the Decision Sciences division at Pegasystems, driving Pega’s portfolio of marketing technology, decision management, […]
April 9, 2021
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Enabling everyone to have the ability to understand the hidden stories in their data – Interview with Dr Derek Wang of Stratifyd

Today’s interview is with Dr. Derek Wang, the founder and CEO of the AI-driven experience analytics platform Stratifyd. Derek joins me today to talk about empowering […]
February 16, 2021
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Solving language based customer service inequalities – Interview with Vasco Pedro of Unbabel

Today’s interview is with Vasco Pedro, the co-founder and chief executive officer of Unbabel, a company that removes language barriers by blending artificial intelligence with real […]
February 10, 2021
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How contact centers win with interaction analytics

This is a guest post by Fabrice Martin, CPO, Clarabridge. At the center of every sport is strategy. As a game unfolds, winning teams adapt their […]