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- strategies
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- strength
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- strong
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- The Grid
- The Icarus Deception
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- the time
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- the who
- their customers
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- [24]7
July 15, 2016
July 15, 2016
When talking about customer service exploits, we often hear the same names coming up again and again. Names like Zappos, Southwest Airlines, Nordstrom, Ritz Carlton, Disney […]
August 19, 2014
August 19, 2014
#81386693 / gettyimages.com When Amazon began testing one-hour delivery times with remote-controlled drones, it was clear that customer expectations of “fast” in the 21st Century had […]
January 10, 2012
January 10, 2012
This is a guest post from Brian Carroll, CEO at Arantech that illustrates what the mobile telecoms companies could be doing to help improve customer retention […]