June 6, 2012 June 6, 2012Create an enjoyable customer experience and get a Net Promoter Score of 70%This is the seventh of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
May 18, 2011 May 18, 2011Beyond the Familiar – Long-Term Growth, Customer Focus, NPS and other reflections: Interview with Professor Patrick BarwiseThis is the 9th interview of this year and I think you are in for a treat. Today’s interview is with Professor Patrick Barwise of London […]
July 19, 2010 July 19, 2010Gil Scott Heron and the Net Promoter ScoreGil Scott Heron and the Net Promoter Score (NPS) approach to surveying your customers who would have guessed that the two could get linked up? I […]
June 28, 2010 June 28, 2010Net Promoter Score: Would Your Employees Be Promoters of You?In an earlier post I wrote about Net Promoter Score: It could change your life and how I thought it was a great way to approach […]