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December 13, 2022
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9 ways to help get your budget approved

This is a guest post by Tom Gibby, the Co-Founder and CMO of The Bot Platform. The first step in asking is always the hardest. You […]
November 13, 2022
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CX professionals should be taking their favourite finance person out to lunch – Interview with Jim Tincher

Today’s interview is with Jim Tincher, Founder and Mapper in Chief of journey mapping and customer experience consulting firm, Heart of the Customer (HoC) as well […]
October 25, 2022
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The killer combination: Customer success, happiness and the right technology – Interview with Prashanth Krishnaswami of Zoho

Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me […]
March 17, 2017
Return On Investment

Customer experience investments, ROI and business results

In a 2013 HBR interview, Jeff Bezos said “When things get complicated, we simplify by saying what’s best for the customer? And then we take it […]