October 3, 2023
Today’s interview is with Walter Flaat, dentsu Canada’s Chief Data Officer. We talk about a new whitepaper that they’ve just published on the Attention Economy, what […]
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- Horatio CX
- hospitality
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- how
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- How to Make a Million Before Lunch
- How To Wow
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- Howies
- hr
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- hug
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- human
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- hybrid working
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- Ian Ashby
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- Idea
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- Idrese
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- ignoring
- Ikea
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- Ilkley Brewery
- Imagine What Would Happen
- immersive VR
- impact international
- Importance Of Customer Service
- Improve
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- Improve Service
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- improve your customer service
- improve your marketing
- Improvements
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- Improving Performance
- In Search Of Excellence
- In The Chat
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- inbound marketing
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- incentive programmes
- inclusion
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- Increase Collaboration
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- indesign
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- information graphics
- initiative
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- Innovation Management
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- insight
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- Instant Messaging
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- institute of customer service
- insurance
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- integrated customer management
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- intelligent automation
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- Internet
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- interview
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- interview with chris brogan
- Interview With David
- interviewing
- interviews with ceos
- intuitive design
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- invitation
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- Iterable
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- Jack Lewis
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- Jean-marc Robillard
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- jeanne bliss
- Jebbit
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- jo
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- job descriptions
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- jon
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- Journey
- journey analytics
- Journey Map
- journey orchestration
- Journey To Excellence
- Joyce Kim
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- julian richer
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- justin cooke
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- Kalle Ek
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- Karen Jaw-madson
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- karl
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- Keith Leimbach
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- key
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- keynes
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- king
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- Kinship
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- kitchen table
- Kitewheel
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- Klout
- Know Your Company
- Knowbl
- knowled
- knowledge
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- Knowledge Base Management Software
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- Knowledge Management
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- kobie
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- korn
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- Koru UX Design
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- labor
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- lagging indicator
- language
- Language Interpretation Services
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- Lara Khouri
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- Lego Serious Play
- leisure
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- Leon Gauhman
- Less Conversation
- lesson
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- Lev Lesokhin
- Level Of Customer Satisfaction
- Levi’s
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- liberal
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- liberal democrats leadership election
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- Mads Fosselius
- Magic Circle
- magnet
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- Magnus Geverts
- Make work more fun
- Makes Mistakes
- making
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- Manage Change
- manage your team
- Managed By Morons
- management
- Management Approach
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- management training
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- Mandisa Makubalo
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- manifesto
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- margin
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- market
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- Marketing
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- marketing uk
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- Marsha Wright
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- mass media
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- Matt Barnett
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- Matthias Maschke
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- maturity
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- maverick
- Mbwa
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- Mckinsey & Company
- McorpCX
- measuring
- measuring customer satisfaction
- Medallia
- media
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- meeting
- Megan Stillerman
- megatrends
- Melvin Brand Flu
- mental health
- Mental Model
- Mention Me
- Mercedes Benz Usa
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- Meredith Wood
- messaging
- Messy Middle
- Metapack Group
- metaverse
- MIcah Peterson
- Micah Solomon
- Michael G Bartlett
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- michael heppell
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- micro journey
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- middle management
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- Mike Cannon-brookes
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- mikkel svane
- Mila
- Millennial
- Millennial Customer
- Millennials
- milton
- Mindful Presenter
- mindset
- Mindtickle
- minter dial
- Missed Delivery
- mission in a bottle
- Mistakes
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- Mit
- Mitch Joel
- mitch kowalski
- Mitto
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- mixed messages
- ML
- mobile application
- mobile apps
- mobile devices
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- mobile operator
- mobile phone
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- Mobile Proximity Marketing
- Mobile Support
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- Modern Office
- Modern Office Design
- Molly Flatt
- moment of truth
- Monica Higgins
- Monika Jo
- monitoring
- morale
- More Action
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- mori
- Morris Pentel
- Motion
- motivate
- motivate your employees
- Motivating Employees
- Motivation
- mouth
- mouths
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- Mozilla
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- multi-lingual customer service
- Mursion
- Music Gear
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- my customer service
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- mystery shopping
- myths
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- nCino
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- necessities
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- Negative
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- Neil Martin
- nervous
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- Netflix
- network
- network performance
- Networking
- networking events
- Neuroformed
- neuroscience
- Neville Hobson
- Nevilson Christian
- new business
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- New York Stock Exchange
- New York University
- newsjacking
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- nintendo
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- NLP
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- no code
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- No-Code Playbook
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- Non Obvious
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- nps
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- Nudge Theory
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- O2
- Objectives and Key Results
- Occupop.
- Office Noise
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- Ogilvy
- Ogilvy & Mather Uk
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- old brain
- Olof Schybergson
- Omni Channel Experience
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- on-site search
- Onboarding
- One Agenda
- one to one marketing
- One Workforce
- Onesixtyfourth
- online businesses
- Online Chat
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- Online Marketers
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- online questionnaires
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- opaque
- Open Innovation
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- opinion
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- opportunities
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- Optimizely
- organisation
- Organisation Change
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- organisational surveillance
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- Organizational Model
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- Organizational Theory
- Oscar Munoz
- our customers
- outcome-based business models
- outreach
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- Overall Experience
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- Oxfam
- oxford dictionary
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- pandemic
- paradox of choice
- partnerships
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- party
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- passenger experience
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- patient experience
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- Pauline Wilson
- Pay Increase
- Pay It Forward
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- paying attention
- Peer-to-peer Lending
- Pega
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- people analytics
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- peppers & rogers group
- perceive
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- Performance
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- philosophy
- phone
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- podcast
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- Point Scale
- political brands
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- poor customer service
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- Popular Channels
- Positive Customer Experience
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- possible solutions
- Post Office
- post-pandemic
- potential customers
- Powerhouse
- PPR
- pr
- PR agencies
- Practical Guide
- practice guide
- practice of law
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- Prediction
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- Rebecca Martin
- reboot
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- Reduce Turnover
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- refers
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- Reverb.com
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- Robert Bell
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- Robotics Technology
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- rock climbing
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- Roger Beadle
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- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
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- root cause
- Rooter Hero Plumbing & Air
- Rory Sutherland
- Rosie Jones
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- Roxie Strohmenger
- RPA
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- rule
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- Running
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- Salesflare
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- Sam Boonin
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- Sample Size
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- Sandra De Zoysa
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- SAP
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- Sarah Metcalfe
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- save a million hours
- SCA
- scale
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- schemes
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- Scott Addington
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- Scott Moorehead
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- Scourie
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- Sdl
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- search
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- Sebastian Henkes
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- self organising teams
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- shawshank redemption
- Sheldon Yellen
- Shelia Anderson
- Shep Hyken
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- Simon Thorpe
- Simple Ideas
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- Single Customer View
- sir terry leahy
- siri
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- Sitel
- Sitespect
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- six thinking hats
- skepticism
- skill
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- Skills
- Skills based model
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- Skyler Place
- Skype
- small batch coffee
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- small business growth
- small business marketing
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- Smart Insights
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- smartphones
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- snake oil
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- software
- software advice
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- solicitors
- Solid Rock Consulting
- solution
- solutions
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- Some Tips
- sonic branding
- sons of maxwell
- sort your brain out
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- Southern Water
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- speech analytics
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- speedcommunications
- Spich
- Spitch
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- sponsor videos
- sport
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- spotlight
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- staff retention
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- Stan Phelps
- stand out
- standing out
- Starbucks
- start
- starting at the beginning
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- startupland
- statistical survey
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- Staycity
- Stefan Thomke
- stefan topfer
- Stefanie Amini
- Stefano Puntoni
- step by step guide
- Stephan Aarstol
- Stephanie Nerlich
- stephen waddington
- Steve Abernethy
- Steve Curtin
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- Steve Lucas
- Steve Morrell
- Steve Sims
- Steven Van Belleghem
- Stew Bloom
- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
- Stop Being Creepy
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- stores
- Story
- Story Driven
- Storytelling
- strategic
- Strategic Alliance
- strategic management
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- strategies
- strategy
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- strength
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- strong
- Strong Customer Authentication
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- sweet selection
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- talker
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- Teamsupport
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- temkin
- Tenacity
- term
- tesco
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- Text Messaging
- Text Msg
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- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
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- Tim Deeson
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- tips
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- Top Tasks
- Total User Experience
- Touchpoint
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- Tower Magazine
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- township
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- Traditional Marketing
- Traditional Marketing Methods
- traditional values
- Training
- training company
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- transformational leadership
- translation
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- transparency
- transparent
- transport
- travel
- treat
- treats
- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
- trusted
- Trustpilot
- TrustRadius
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- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
- Twist Image
- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
- Uk Market
- uk retail
- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
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- united breaks guitars
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- University of Arkansas
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