customer service strategy

February 21, 2020
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Forrester says that 25% of customer experience professionals will lose their jobs in 2020. Here’s how to keep yours.

Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
July 4, 2016

How to foster customer loyalty

This is a guest post that was originally published on Freshdesk’s blog here and is an extract from my recent book: How To Wow.   Fostering […]
May 14, 2016

Delivering an excellent customer experience across 15 different countries – Interview with Delphine Mousseau of Zalando

Today’s interview is with Delphine Mousseau, VP Markets at the fashion online retailer, Zalando, a very successful ecommerce company based in Berlin that sells shoes, clothing […]
October 16, 2015

What you do when proactive customer service is in your DNA – Interview with David Politis of BetterCloud

Today’s interview is with David Politis, who is founder and CEO of BetterCloud, which provides critical insights, automated management, and intelligent data security for cloud office […]