social media marketing

August 19, 2014

Going the Extra Mile: How to Use Twitter to Boost Customer Satisfaction

#81386693 / gettyimages.com When Amazon began testing one-hour delivery times with remote-controlled drones, it was clear that customer expectations of “fast” in the 21st Century had […]
November 5, 2012

Influence marketing, Klout, social scoring and why they are important – Interview with Mark Schaefer

Following on from my recent interview, Service innovation is the key to avoiding extinction – Interview with Mitch Kowalski on the future of the legal industry, […]
March 30, 2012

If you want to reach more customers then get your blogger outreach programme in shape

This post came about following my own experience and conversations with @adders and @thepaulsutton regarding PR agencies, blogger relations and blogger outreach. We live in a […]