the customer experience

February 8, 2013

Some customer service research just makes me want to scream

Sometimes I read things and I just want to scream! Recently, I was browsing some of my regular reading sources when I came across this: New […]
September 4, 2012

The Age of the Customer – Interview with Kerry Bodine about her new book Outside In

Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, […]
August 6, 2012

4 Ways Technology Can Improve Customer Service

This was a post that was originally posted on the Biztech magazine site in early July but I thought that I’d share it here with you […]
June 15, 2012

Reinventing customer experience in the legal sector – Interview with Karl Chapman of Riverview Law

Following on from my recent interview, Extreme Trust and why it’s important for your customers and your business – Interview with Martha Rogers and Don Peppers, […]