Customer Intelligence

April 11, 2017
Data center

Bringing together disparate data sources is key to creating stand out customer experiences – Interview with Dave O’Flanagan of Boxever

Today’s interview is with Dave O’Flanagan, CEO & Co-Founder at Boxever, a data science and customer intelligence technology company that helps airlines, travel companies and others […]
February 1, 2016

Customer data mapping, engagement and developing trust – Interview with Rachel Lane of Verint

Today’s interview is with Rachel Lane, Director Customer Analytics EMEA at Verint, a US-headquartered analytics company which was founded in 2002. The company sells software and […]
February 5, 2014

A short cautionary tale about the misuse of customer data

This is a short story about surveying your customers and how extrapolating too far and too fast from a limited data set can damage your relationships […]
August 30, 2013

The 9 ½ Principles of Innovative Customer Service – Interview with Chip Bell

Today’s interview is with Chip Bell, a renowned consultant, trainer and speaker to many of the most innovative brands in the world. He is also the […]