Existing customers

April 13, 2018
HubSpots front lobby

HubSpot learned that when it comes to customer success, everything counts in large amounts

Back in 2005, Bain produced a piece of research that identified the existence of a customer experience delivery gap, where 80% of the companies surveyed believed […]
November 27, 2015

Swisscom bolsters its in-field customer service through crowd sourcing

Imagine a situation where you, or someone you know, has bought a new piece of electronic equipment and after you get it home and take it […]
November 12, 2015

How to enhance, extend and crowd source your in-field customer service – Interview with Manuel Grenacher of Mila

Today’s interview is with Manuel Grenacher, who is the founder & CEO of Mila, a technology company which is helping large organisations crowd source their customer […]
May 5, 2015

Are you disrespecting your customers and your employees?

Based on the Gallup World Poll, a huge study of over 800 thousand people across 158 countries, Weiting Ng of SIM University in Singapore and Ed […]