Better Customer Service

February 14, 2014

Behavioural science offers insight how customer experience can be improved – Interview with Prof. Nick Chater

Today’s interview is with Nick Chater, who is Professor of Behavioural Science, Warwick Business School and co-founder of the research consultancy Decision Technology. Nick joins me […]
April 19, 2013

How to Take Your Customer Service to the Next Level With Content Marketing

Research released earlier this year by Sabio and the Customer Contact Association showed that anywhere between 25% and 40% of the calls that are being handled […]