July 8, 2019

Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets

Digital transformation is not easy. Particularly when you consider that, reputedly, around 70% of all transformation programs fail to meet expectations or their objectives. That means […]
January 4, 2016

Can we stop talking about customer experience and digital transformation?

I was talking to a senior executive from a global financial services organisation the other day and we got onto the subject of organisational transformation programmes, […]