Inclusive design

May 23, 2022
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Why you shouldn’t always build for the ‘happy path’ – Interview with Sam Richardson of Twilio

Today’s interview is with Samantha (Sam) Richardson, a principal visioneering consultant for Twilio Foundry. Sam joins me today to talk about why many people don’t think […]
July 6, 2021
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Three apps that are making customer experience more inclusive

In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX). When I read that, I wondered if that implied it wasn’t […]
October 16, 2018
Inclusive

Design is how we treat each other – Interview with Rie Nørregaard

Today’s interview is with Rie Nørregaard, a Managing Creative Director of SYPartners, a consultancy based in New York and San Francisco. For 20 years, they’ve helped […]