cem

October 19, 2012

True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Satisfaction

Following on from my recent interview, Build relationships with your customers that matter – Interview with Chris Brogan on The Impact Equation, today I am pleased […]
September 9, 2011

Come on Adobe. On Customer Experience, you can do better than that. #CEM

photo credit: sleepinyourhat Today’s post may be a bit of a rant and for that I apologise, in advance. Now, onto the issue at hand. A […]
September 6, 2011

What is a Chief Customer Officer: Interview with Vala Afshar of Enterasys

This is the fourteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]
June 10, 2011

Adobe, Customer Experience Management (CEM) and fear in the boardroom – Interview with Rob Pinkerton

This is the eleventh in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]