Rob Siefker

August 11, 2016

Zappos: Customer experience, employee experience, culture and holocracy – Interview with Rob Siefker of Zappos and Zappos Insights

Today’s interview is with Rob Siefker, Senior Director of Customer Service Operations at Zappos.com and one of the speakers at Zappos Insights, a team within the […]
June 24, 2013

A little less conversation, a little more action please

Customer service is good for marketing, but only if you deliver. Advertising yourself as being customer centric or delivering great customer service is fair enough if […]