Keep Customers

June 4, 2013

Empathy and generosity – the keys to engaging your customers and people

It’s no secret that I am a fan of Jessica Hagy, her books and her blog: Indexed. I was also lucky enough to interview her about […]
April 23, 2013

How to be more interesting (and keep customers for longer) – Interview with Jessica Hagy

Today’s interview is with Jessica Hagy, who is widely known for her award winning blog: Indexed (I’ve been a subscriber for years!). Recently, she wrote an […]
March 23, 2013

Improve service and keep customers by not being a magpie

Wherever I turn these days, I hear and read mentions of social customer service – the provision of customer service by social media channels – and […]