June 4, 2013 June 4, 2013Empathy and generosity – the keys to engaging your customers and peopleIt’s no secret that I am a fan of Jessica Hagy, her books and her blog: Indexed. I was also lucky enough to interview her about […]
April 23, 2013 April 23, 2013How to be more interesting (and keep customers for longer) – Interview with Jessica HagyToday’s interview is with Jessica Hagy, who is widely known for her award winning blog: Indexed (I’ve been a subscriber for years!). Recently, she wrote an […]
March 23, 2013 March 23, 2013Improve service and keep customers by not being a magpieWherever I turn these days, I hear and read mentions of social customer service – the provision of customer service by social media channels – and […]