December 24, 2013

A story about transparency, commitment, customer service and a promise

Today I want to tell a story about a firm that not only talks about the importance of customer service and doing it well but delivers […]
March 17, 2012

Honesty and transparency with clients and prospects builds better retention and loyalty

photo credit: dandelionfourteen This is the second of a series of interviews with CEOs that were included in a book I wrote in late 2010 called […]